Sahabet FAQ — All Your Questions Answered Here

No. Under Sahabet's policy, each person is allowed only one account. Attempting to create multiple accounts may result in all accounts being suspended and balances being forfeited.

Identity verification is required before making a withdrawal. You'll need to upload a photo of your National ID (NID) or passport. Verification is usually completed within 24 hours. Once KYC is done, future withdrawals are processed faster.

Yes, your email, mobile number, and password can be updated from Profile Settings. However, to change your legal name or date of birth, you will need to contact the support team, as these are tied to your KYC verification.

You must be at least 18 years old to register on Sahabet. Age is verified during the account verification process. Any account found to belong to someone under 18 will be permanently closed.

Yes. As part of responsible gaming, you can choose to temporarily pause your account or close it permanently. Contact the support team to do so. Make sure to withdraw any remaining balance before closing your account.

On the login page, click the "Forgot Password?" link. Enter your registered mobile number or email and an OTP will be sent to you. Verify your identity using the OTP, then set a new password. The entire process takes 2-3 minutes.

You can enable 2FA from Profile Settings > Security > Two-Step Verification. Once active, an OTP will be sent to your mobile every time you log in. This is the most effective step you can take to protect your account.

Sahabet supports all popular payment methods in Bangladesh:

• Mobile Banking: Mobile Banking, Nagad, Rocket
• Card: VISA, Mastercard
• Internet Banking: Multiple Bank Transfers
• Crypto: USDT, BTC (selected methods)

The minimum deposit on Sahabet is BDT 500. Limits may vary depending on the payment method. Mobile Banking and Nagad generally start from BDT 500. The maximum deposit limit depends on your account tier and KYC status.

Deposits via Mobile Banking and Nagad are usually instant — funds appear in your account within 5 minutes. Bank transfers may take 15–30 minutes. If there's a delay for any reason, contact support with your transaction ID.

Withdrawals on KYC-verified accounts are typically processed within 1–4 hours. In some cases it may take up to 24 hours. Expect slight delays on weekends or public holidays. The minimum withdrawal amount is BDT 1000.

Sahabet does not charge any deposit fees. However, your mobile banking provider or card issuer may apply a small service charge. There are no withdrawal fees from Sahabet either, though payment gateway fees may apply.

Generally, yes. Withdrawals are required to use the same method as the deposit to prevent money laundering. However, in special cases an alternative withdrawal method may be allowed — KYC verification is mandatory and support approval is required.

Save your transaction ID and a screenshot of the payment. Then contact support via live chat. Our team typically resolves issues within 30 minutes. Don't wait — reach out right away.

Once you open a new account and make your first deposit, the welcome bonus is credited automatically. You can receive up to 100% match bonus on your first deposit — for example, deposit BDT 1000 and get an extra BDT 1000 in bonus funds. Specific wagering requirements apply before the bonus can be withdrawn.

A wagering requirement means you need to place a certain amount in bets before you can withdraw a bonus. For example: if your bonus is BDT 1000 with a 30x wagering requirement, you need to wager a total of BDT 30,000. slots games are generally the fastest way to meet wagering requirements. Terms vary by bonus, so read the details on the promotions page.

Free spin bonuses apply to specific slot games. Open the game listed in the bonus offer and the free spins will be applied automatically. Winnings from free spins are generally added as bonus balance and can be withdrawn after meeting the wagering requirements.

Share your referral link. When a friend registers through that link and makes their first deposit, you'll receive a referral bonus. The bonus amount depends on your friend's deposit. You can view your link and earnings in the referral section of your profile.

Weekly or monthly cashback returns a set percentage of your net losses for that week or month. VIP members receive cashback at a higher rate. Cashback is credited to your account automatically every Monday.

Yes, you can cancel an active bonus if you choose to. However, cancelling a bonus will also remove the associated bonus balance. It is advisable to read the terms carefully before accepting any bonus.

Sahabet offers an extensive gaming collection:

• Slot Games: 1000+ Slots, Jackpots & Megaways
• Live Casino: Roulette, Blackjack, Baccarat, Live Shows
• Sports Betting: cricket, football, tennis, kabaddi
• Bingo: Multiple bingo rooms & variants
• Virtual Sports: Available 24/7

Yes. All games on Sahabet are sourced from licensed software providers such as Evolution, Pragmatic Play, and NetEnt. These games are regularly audited by third-party testing agencies and are RNG (Random Number Generator) certified.

You can bet on 30+ sports including cricket (IPL, BPL, international), football (Premier League, La Liga, Bundesliga), tennis, basketball, and kabaddi. The live betting option lets you place bets in real time on ongoing matches.

Yes. Sahabet's website is fully mobile-responsive. All games are also available on the Android and iOS apps. Live Casino, slots, and Sports Betting — everything runs seamlessly on mobile, as long as you have a stable internet connection.

If you get disconnected, your game state is saved on the server. When you reconnect, you can resume exactly where you left off. The result of any spin in progress on a slot game is recorded server-side, so there is no risk of losing funds.

Each game and betting market has its own maximum win limit. Slot games generally allow unlimited winnings up to the jackpot. In Sports Betting, the payout limit for each market is fixed and visible on the betting slip.

You're automatically enrolled in the loyalty program the moment you open a Sahabet account. Earn points by playing games and advance to higher tiers automatically as your points grow. There are 5 tiers in total, from Bronze to Diamond.

VIP members get:

• Higher cashback rates (up to 20%)
• Faster Withdrawal Process
• Dedicated account manager
• Exclusive tournament & event access
• Birthday bonus & special gifts
• Higher betting limits

Go to the loyalty section in your profile to convert points into bonus balance. The standard rate is 100 points = BDT 10 in bonus. Higher VIP tiers get a better conversion rate.

Yes, collected points generally have a validity of 12 months. Staying active automatically renews your points. Extended inactivity may cause points to expire, so it is a good idea to keep logging in and playing regularly.

VIP tier reviews are conducted every three months. Failing to maintain the required points may result in a tier downgrade. Diamond tier members receive special protection against this. Stay active regularly to hold on to your tier.

Change your password immediately and enable 2FA. Then notify the support team — they will review your account's recent login history and temporarily lock the account if necessary. Acting quickly is the most important thing.

Sahabet does not store your card or mobile banking PIN. All payment processing is handled through secure third-party payment gateways. Only transaction reference details are recorded, which helps with resolving any issues.

Sahabet will never ask for your password or payment details via email or SMS. Always go directly to sahabet.org to access the site directly. Do not click on unfamiliar links. If you notice anything suspicious, contact support immediately.

Under our privacy policy, you may request deletion of your personal data. However, certain information must be retained for a specified period to meet legal and regulatory requirements. For more details, please see our Privacy Policy Read.